SIE Exam Question 259: Answer and Explanation

Question: 259

A customer complaint is formally defined as:

• A. any communication from a customer or a legal representative of a customer regarding misconduct
• B. any written communication from a customer or legal rep of a customer regarding an allegation of a violation of one or more securities rules or federal regulations
• C. a written allegation of a violation submitted by a customer
• D. none of the above

Correct Answer: B

Explanation:

B: A written allegation: this is formally known as a complaint.